In this video, Josh Doyle explains his approach to working with new clients, whether they're small children or young adults. He begins by understanding their presenting problems and clarifying how to assist them effectively. Josh also educates families about the various programs and schools available, highlighting their differences to help them make informed decisions. He emphasizes the importance of interacting with all staff members at these programs to understand their culture. Meeting with the child is crucial for Josh to establish trust and allow them to advocate for themselves, ensuring a personalized and unbiased approach to their needs.